Privacy Policy
Last Updated: September 1, 2026
This Privacy Policy describes how Fennec Studio LLC, a California limited liability company ("Fennec Studio", "we", "us"), collects, uses, and protects your personal information when you visit our website or make a purchase. For the data described here, Fennec Studio is the controller.
It covers the print-on-demand storefront only. X-TKN, our token and one-time secret API, has its own Privacy Policy and Subprocessor List, because our role there is different: for content customers put through that API we act as a processor rather than a controller.
1. Information We Collect
1.1 Information You Provide
When you interact with our website, you may provide us with:
Account Information:
Name
Email address
Password (stored securely hashed)
Phone number (optional)
Order Information:
Billing address
Shipping address
Payment information (processed securely by our payment provider)
Order history
Communication Information:
Messages sent through our contact form
Customer support correspondence
Email preferences
1.2 Information Collected Automatically
When you visit our website, we automatically collect:
Device Information:
IP address
Browser type and version
Operating system
Device type
Usage Information:
Pages visited
Time spent on pages
Referring website
Click patterns
Cookies and Tracking:
Session cookies (essential for website function)
Analytics cookies (to understand website usage)
Marketing cookies (with your consent)
2. How We Use Your Information
We use your personal information for the following purposes:
2.1 Order Fulfillment
Processing and shipping your orders
Sending order confirmations and shipping updates
Handling returns and refunds
Communicating about order issues
2.2 Customer Service
Responding to your inquiries
Resolving complaints and disputes
Providing product information
2.3 Account Management
Creating and maintaining your account
Authenticating your identity
Storing your preferences
2.4 Marketing (with consent)
Sending promotional emails
Notifying you about sales and new products
Personalizing your shopping experience
2.5 Website Improvement
Analyzing website usage patterns
Improving our products and services
Fixing bugs and technical issues
2.6 Legal Compliance
Complying with applicable laws
Responding to legal requests
Protecting our rights and property
3. Information Sharing
We do not sell your personal information. We share your information only in the following circumstances:
3.1 Service Providers
We share information with third-party service providers who help us operate our business:
Payment Processing:
We use Stripe to process payments. When you make a purchase, your payment information is sent directly to Stripe and is subject to their privacy policy. We do not store your full credit card number.
Order Fulfillment:
We use Printful to print and ship your orders. We share your name, shipping address, and order details with Printful to fulfill your order.
Email Communications:
We use email service providers to send transactional and marketing emails.
Analytics:
We use analytics services to understand how visitors use our website.
3.2 Legal Requirements
We may disclose your information if required by law, court order, or government request, or if we believe disclosure is necessary to:
Comply with legal obligations
Protect our rights or property
Prevent fraud or illegal activity
Protect the safety of our users or the public
3.3 Business Transfers
If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
Secure HTTPS encryption for all data transmission
Encrypted storage of sensitive data
Regular security assessments
Access controls limiting who can view your data
Secure authentication systems
While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
5. Data Retention
We retain your personal information for as long as necessary to:
Fulfill your orders and provide customer service
Maintain your account (if you have one)
Comply with legal obligations
Resolve disputes
Retention Periods:
Order data: 7 years (for tax and legal compliance)
Account data: Until you delete your account
Marketing preferences: Until you unsubscribe
Analytics data: 26 months
You may request deletion of your data at any time (see Your Rights section).
6. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
6.1 Access
You can request a copy of the personal information we hold about you.
6.2 Correction
You can request that we correct inaccurate or incomplete information.
6.3 Deletion
You can request that we delete your personal information, subject to certain legal exceptions.
6.4 Opt-Out
You can opt out of marketing communications at any time by:
Clicking the unsubscribe link in any marketing email
Updating your preferences in your account settings
Contacting us directly
6.5 Data Portability
You can request your data in a portable format.
6.6 Withdraw Consent
Where we rely on consent, you can withdraw it at any time.
To exercise any of these rights, please contact us through our website contact form.
7. Cookies
7.1 What Are Cookies
Cookies are small text files stored on your device when you visit our website. They help us provide a better experience by remembering your preferences and understanding how you use our site.
7.2 Types of Cookies We Use
Essential Cookies:
Required for basic website functionality, such as maintaining your shopping cart and processing checkout. These cannot be disabled.
Analytics Cookies:
Help us understand how visitors interact with our website so we can improve it. These collect anonymous usage data.
Marketing Cookies:
Used to deliver relevant advertisements and track campaign effectiveness. These are only set with your consent.
7.3 Managing Cookies
You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any website you visit.
9. Children's Privacy
Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
10. International Transfers
We are based in the United States. If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate.
We take appropriate measures to ensure that your personal information remains protected in accordance with this Privacy Policy.
11. California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
Right to Know: You can request information about the categories of personal information we collect and how we use it.
Right to Delete: You can request deletion of your personal information.
Right to Opt-Out: You can opt out of the sale of your personal information. Note: We do not sell personal information.
Non-Discrimination: We will not discriminate against you for exercising your privacy rights.
To exercise these rights, please contact us through our website.
12. European Privacy Rights (GDPR)
If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):
Access your personal data
Rectify inaccurate data
Erase your data ("right to be forgotten")
Restrict processing of your data
Data portability
Object to processing
Withdraw consent
Lodge a complaint with a supervisory authority
Legal Basis for Processing:
We process your data based on:
Contract performance (fulfilling your orders)
Legitimate interests (improving our services, preventing fraud)
Consent (marketing communications)
Legal obligations (tax and accounting requirements)
13. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.
For significant changes, we may notify you by email or through a notice on our website.
14. Contact Us
Fennec Studio LLC [REGISTERED ADDRESS]
If you have questions about this Privacy Policy or our privacy practices, please contact us through the contact form on our website.
For privacy-related requests, please include "Privacy Request" in your message subject and provide enough information for us to verify your identity and process your request.
